Spectrum Helpdesk is our feature packed web based help desk software system.
Have a maximum of five users (including the first two) who can log on and create new
product support cases.
Helpdesk Features | Users | Techs | Admins | |
Cases | ||||
Create new cases | ||||
Fill out case-product questionaires | ||||
Add new case correspondence | ||||
View open cases | ||||
View all cases | ||||
Upload case files | ||||
View case summary info | ||||
Receive email alerts when cases are updated | ||||
View all cases assigned to them | ||||
View all cases assigned to them (by user) | ||||
View open cases assigned to any technician | ||||
View open cases assigned to any technician (by user) | ||||
View all cases assigned to any technican | ||||
View all cases assigned to any technican (by user) | ||||
Send case messages to other techs and admins | ||||
Search for cases | ||||
View open cases assigned to them | ||||
View open cases assigned to them (by user) | ||||
Quick-add new users and cases | ||||
Create new cases as a user | ||||
View unassigned cases | ||||
Configure case forwarding | ||||
Knowledge Base | ||||
Search Knowledge Base | ||||
View Knowledge Base by product | ||||
View all Knowledge Base articles | ||||
Manage Knowledge Base articles | ||||
User Management | ||||
Edit profile | ||||
View user information | ||||
List users | ||||
Search for users | ||||
Configure technician product/support qualifications | ||||
Edit users and technicians | ||||
Delete users and technicians | ||||
Configure user account expiration | ||||
Product Management | ||||
Add / Edit / Delete products | ||||
Add / Edit / Delete product questionaires | ||||
Reports | ||||
View reports | ||||
View users logged on | ||||
Miscellaneous | ||||
Print all screens | ||||
Manage uploaded files (if file-space purchased) |